Transform Healthcare Cambodia Limited Privacy / Data Protection Policy

Transform Healthcare Cambodia Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.transformhealthcarecambodia.org.uk you are accepting and consenting to the practices described in this Policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Transform Healthcare Cambodia Limited of 98 Merlin Way, Hartlepool, TS26 0QT Registered Charity Number 1154437. Registered Company Number 08419289. Our nominated representative for the purpose of the Act is Graham Jones.

Information we may collect from you

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site at www.transformhealthcarecambodia.org.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site and / or as an interested volunteer, make a donation on our site, participate in discussion boards or other social media functions on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, curriculum vitae and other personal information. 
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
  • technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information if you are registered on the site, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.
  • Information we receive from other sources. We may receive information about you if you use any other websites which we operate or to which we are linked or other services we provide. In this case we will have informed you when we collected that data that it may be shared and combined with data collected on this site. We are also working closely with third parties that may at any point in time include, for example, other charities and charity networks, sub-contractors in technical, payment and delivery services, analytics providers and search information providers and may receive information about you from them.

Secure online donations

When you use our secure online donation pages, your donation is processed by give.net or the Charities Aid Foundation who specialise in the secure online capture and processing of debit / credit card transactions. If you have any questions regarding secure transactions, please contact us at info@transformhealthcarecambodia.org.uk

Cookies

Our website uses cookies including but not limited to Google Analytics and a session ID from the CMS framework. These are used for statistics and security crucial to our site operation and to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also helps us to improve our site.

Uses made of the information

We use information held about you in the following ways:

Information you give to us.
We will use this information:

  • to carry out our obligations arising from any agreements entered into between you and us and to provide you with the information that you request from us;
  • to provide you with further information about us and our charitable initiatives ;
  • to notify you about changes;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you.
We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;

Information we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any agreement we enter into with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Transform Healthcare Cambodia Limited, our staff, volunteers, donors and beneficiaries, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your request, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information provided by you through forms on the website are stored in a separate administrator dashboard area inside a password-protected database that only select authorised users have access to. All payments and/or transactions will be encrypted with SSL technology and on external donation websites, such as give.net or the Charities Aid Foundation. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

16 or under

If you are aged 16 or under, please get your parent / guardian's permission beforehand whenever you provide information to us using this website. Users without this consent are not allowed to provide us with personal information.

Your rights

You have the right to ask us not to process your personal data or to disclose it to any third party. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party. You can exercise your right by contacting us at info@transformhealthcarecambodia.org.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

If you do not wish to receive information from us, please inform us by contacting us at info@transformhealthcarecambodia.org.uk.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@transformhealthcarecambodia.org.uk.